Refund policy
Return & Refund Policy
At Kiki's Beauty, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Defective or Damaged Items
We stand behind the quality of our products. If you receive an item that is defective, damaged, or not as described, you may request a return or replacement within 7 days of delivery.
To be eligible, you must:
- Contact us at [your contact email] within 7 days of receiving your order
- Provide your order number and clear photos of the defective or damaged item
- Have purchased the item directly from Kiki's Beauty
Once approved, we will offer a replacement, store credit, or full refund at our discretion.
Non-Returnable Items
- Items returned after 7 days of delivery
- Items that are not defective or damaged
- Items without proof of purchase
Lost or Undelivered Orders
If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate with the carrier.
For any questions, contact us at kamilamarie1010@gmail.com